Refund & Cancellation Policy

Last updated: 30 June 2026

1. Digital Reports — General Policy

All PDF reports generated by Griha Vastu — including the Premium Report (the combined Vastu, Astrology, AstroVastu and Numerology analysis with remedies, in one PDF) and any individual Vastu, AstroVastu or Numerology report — are digital products delivered instantly upon successful payment. The on-screen Analysis shown inside the app is provided free; payment applies only when you choose to purchase a downloadable report.

2. When a Full Refund IS Provided

• Failed generation: Payment was deducted but the report failed to generate (no PDF was created)
• Failed delivery: Report was generated but you did not receive it by email AND it is not accessible in your account after 24 hours
• Duplicate payment: You were charged more than once for the same report due to a technical error
• Technical error: A verified error on our platform resulted in a corrupted, blank, or incorrect report

To claim a refund under any of the above, contact us within 7 days of the transaction with your payment ID and email address.

3. Bundle Reports

The Complete Reading Bundle grants one report each for Vastu, Numerology, and AstroVastu. If you have redeemed one or more reports from the bundle, a proportional partial refund may be considered for unredeemed reports, at our discretion, provided the request is made within 7 days of purchase.

4. No Refund Situations

• The report was successfully generated and delivered to your email
• You are dissatisfied with the analysis or recommendations (our reports are professional interpretations, not guaranteed outcomes — see our Terms and Conditions)
• You accidentally purchased the wrong product (contact us — we may accommodate on a case-by-case basis)
• The refund request is made after 7 days from the transaction date
• The report has already been downloaded, viewed, or shared

5. Consultation Booking — Cancellation Policy

Consultations are booked and managed via Wix Bookings. The following cancellation terms apply:

To cancel a consultation, use the cancellation link in your booking confirmation email, or contact us at contact@retrogradearc.com.

6. Consultant Subscriptions (Pro & Studio) — Cancellation & Refunds

Our consultant platform is offered on two recurring subscription tiers — Pro (16-direction & 32-pada grid reports on our standard branding and knowledge base) and Studio (premium reports plus your own branding and your own editable knowledge base). Each tier includes a grant of report credits per billing cycle (see Section 6A). The following terms apply to both tiers:

• Billing: Subscriptions are billed in advance on a recurring (e.g. monthly) basis at the displayed plan price, and renew automatically until cancelled. Each successful renewal adds that plan's cycle credit grant to your balance.
• Cancellation: You may cancel at any time. Cancellation stops future renewals; your access continues until the end of the current paid billing period, after which your account reverts to a free/limited state and your credit balance enters the lapse grace period described in Section 6A.
• No partial refunds: Subscription fees already paid for the current period are non-refundable, including for any unused credits or partial use of the period, except where required by law.
• Downgrade (e.g. Studio → Pro): Downgrades take effect from your next billing cycle; the difference for the current paid period is not refunded. On downgrade, higher-tier features (premium reports, custom branding, knowledge-base editing) stop being available, while reports already generated remain accessible. Any unused credits carry over.
• Upgrade (e.g. Pro → Studio): The value of your unused days on the current plan is credited to your account as bonus credits (1 credit = ₹1), and your existing credit balance carries over. No cash refund is issued on an upgrade.
• Free trial: Where a free trial is offered, you are not charged during the trial and may cancel before it ends to avoid any charge.
• Charges in error: If you are charged in error (for example, a duplicate charge, or a charge after a timely cancellation), contact us within 7 days and we will refund the erroneous charge.
• Price or credit-grant changes: We may change plan pricing, the per-cycle credit grant, or the credit cost of a report; such changes apply from your next billing cycle and continued use constitutes acceptance.
• Termination for breach: If we suspend or terminate your account for breach of the Consultant Terms of Service, fees paid and any remaining credits are non-refundable.

6A. Consultant Report Credits

Consultant report usage is measured in credits. Each billing cycle, your plan grants a set number of credits to your balance, and you may also buy additional credits at any time.

• Non-refundable: Once purchased or granted, credits are non-refundable, including any unused credits, except where credits you paid for were not delivered due to a verified technical error or a duplicate charge.
• Validity while subscribed: Credits do not expire and carry over between billing cycles while your subscription is active.
• Lapse & grace period: If your subscription is cancelled or lapses, your credit balance is frozen and survives for a 30-day grace period. If you re-subscribe within that window, your credits are restored; if you do not, the remaining balance is forfeited. Credits are also forfeited if the account is closed or terminated for breach.
• Failed credit: If a credit purchase payment succeeds but the credits are not added to your balance, contact us within 7 days with your Razorpay Payment ID and we will add the credits or refund the charge.

6B. Purchases Made Inside the Android App (Google Play)

Reports bought inside our Android app are processed by Google Play’s billing system, not by us. For those purchases Google is the merchant of record, and refunds are handled under Google Play’s refund policy — request them through Google Play (Play Store → Menu → Payments & subscriptions → Budget & order history), or via Google’s refund request page. Google may also refund a purchase on its own initiative; when it does, the report’s unlock is withdrawn from your account.

Purchases made on our website are processed by Razorpay and are covered by the rest of this policy — write to us and we will handle them directly. If you are unsure which applies, check where you paid: a Google payment screen means Google Play; our own checkout means the website.

7. Refund Processing

Approved refunds are processed to your original payment method via Razorpay.

• Processing time: 5–7 working days after approval
• You will receive an email confirmation when the refund is initiated
• The time for the refund to reflect in your account depends on your bank or card issuer

8. How to Request a Refund

9. Contact

RetroGrade Arc
Email: contact@retrogradearc.com
Website: retrogradearc.com